Our lead replacement policy is designed to protect your purchase and give you confidence when buying leads from Extreme Lead Program.
If you receive a lead that qualifies as invalid under the guidelines below, simply submit it to us within 7 days after your order is completed, and we’ll review it for replacement.
What Qualifies as a Bad Lead?
A lead may qualify for replacement if:
- The phone number is disconnected
- The phone number is out of service
- The lead is a duplicate
- The number is a dedicated fax number
How to Submit a Lead for Replacement
To request a replacement, please compile a file after reviewing your leads. Include the complete lead information and the specific reason each lead should be reviewed.
Please note: simply stating “bad number” is not enough information to qualify for replacement. The reason must be specific so our team can properly review the lead.
Email your replacement request to support (at) extremeleadprogram.com and include your order number. For faster processing, reply directly to your original order update email whenever possible.
What This Policy Does Not Cover
The following do not qualify for replacement:
- A person who says they have been called many times
- A person who does not answer the phone
- A person who changes their mind
- A person who is not interested in your service
- Original 7–8 leads
- Older or aged leads, including leads over one day old
- Bulk lead packages where more than 250 leads are purchased at once
- Complete Lead Solution packages
- AI Lead Traffic or any traffic package where people opt in to your pages
Important Replacement Guidelines
Lead replacements are reviewed based on the information provided and the type of leads purchased. Replacement requests must be submitted within the 7-day review window after your order is completed.
Our goal is to be fair, transparent, and helpful while keeping the replacement process simple for customers who submit valid replacement requests.